Refund Policy

At Crafty by Illlina, we want you to love your purchase. If you are not completely satisfied, our return policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Returns

To be eligible for a return:

The item must be unused, in its original condition, and include all original packaging.
A valid receipt or proof of purchase is required.

Partial Refunds (if applicable)

In certain cases, only a partial refund may be granted:

Items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.
Items returned more than 30 days after delivery.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund request.

If approved, the refund will be processed and automatically applied to your original payment method within a few business days.
If denied, we will provide details on why the refund request was not approved.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Reach out to your bank, as processing times can vary.

If you have done all of the above and still have not received your refund, please contact us at craftybyilllina@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.

Exchanges

We only replace items that are defective or damaged. If you need an exchange for the same item, please email us at craftybyilllina@gmail.com and return the item to:

📍 67 Hannah Square, St Edmunds Park, Lucan, Co. Dublin, K78 EH90, Ireland

Shipping Returns

To return an item, please send it to: