Shipping Policy

When will I receive my order?

We aim to process and fulfill all orders within 1-3 business days before shipping. Delivery times vary depending on your location:

• Within Ireland: Estimated delivery time is 1-2 business days after dispatch.
• Within the USA: Estimated delivery time is 5-8 business days after dispatch.
• International orders: Estimated delivery time is 10-20 business days, depending on the destination.

Where is my order shipped from?

All orders are dispatched from Ireland.

Will I have to pay customs fees?

International orders may be subject to customs duties, taxes, or import fees, which are determined by your local customs authority. These charges are not controlled by us and vary by country. We recommend checking with your local customs office to understand any potential charges before placing your order.

What if my order hasn’t arrived?

If your order should have arrived but hasn’t, please take the following steps before reaching out to us:

1. Check your shipping confirmation email to verify the delivery address.
2. Visit your local post office to see if they are holding your package.
3. Ask your neighbors in case the courier left your package with them.

Pro Tip:

To avoid package theft, if you won’t be home at the time of delivery, consider using an alternative shipping address where someone will be available to receive it.

If you’ve confirmed that your shipping details are correct and your package is neither with the post office nor a neighbor, please contact us at craftybyilllina@gmail.com with your order number, and we’ll assist you further.